. . .Solutions as individual as you are,
It's an idea so simple, you'll wonder why more companies don't offer it. Even better with Hi-Tech Health's Series 3000 Automated Voice Attendant, your company will have a decided advantage over those who don't offer this convenient option. That's because one call is all it takes for customers or providers to check an employees eligibility, claim status, deductible information and more. Then, during the same phone call, they can even choose to have a copy of benefit information faxed directly to them.
With Hi-Tech Health a small, start-up Third Party Administrator will have the appearance of a much larger, succesful company.
As a TPA or growing company with in-house claims processing, offering our automated attendant makes your business look bigger, better and more service oriented then most competitors. Your clients and providers will have 24 hour accessibility to claim information-statistically proven to increase satisfaction while actually reducing up to 20 % of benefit service calls to your office. Plus, no matter what size your business is now... and regardless of how busy your service representatives are during peak periods... you'll be able to offer exceptional customer service:
- Toll Free number lets providers or clients call anytime, from anywhere.
- Simple voice-activated questions and touch pad prompts guide them through each step, providing instant answers and updates.
- Automated service allows you to offer greater client attention without adding extra staff.
- Fax-Back option provides immediate hard copy on demand
home | company | solutions | news & events | support | contact | privacy
