Series 3000 Your Turnkey Solution for Claims Administration

More efficient, more evolved, and more about you – our Series 3000 platform scales to your needs.

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How Series 3000 Works for You:

1

Make changes in real time

Make changes in real time

Add, delete, or modify
employee information


Check claims status

2

Easily set up and administer

Easily set up and administer

ACH deposits and disbursements


FSAs, HSA, and HRAs


Automated bank reconciliation

3

Automatically assists you

Automatically assists you

Auto-adjudicate claims


Invoice clients and
disburse payments

4

And
Much More

And Much More

Access Web Portal
and Mobile App


Generate reports on demand

This is only the beginning of what Series 3000 can do.

No matter what your needs are, we can customize a solution that’s right for you.

You’re Covered No Matter What Happens

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Secure Cloud Storage

Startup and accessing data is easy thanks to the cloud.

Updates are done each time you sign into the system, so you won’t need to purchase any additional software. You’ll have an internal application, mobile app, and web portal.

Disaster Recovery

With a 99.99% up time, you can rely on Series 3000. 

We upgrade our communications and hardware frequently and maintain System Critical Support with all of our vendors, so you won’t experience issues being out-of-date.

With our disaster recovery hot site, we’ve got you covered even in a crisis.

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Learn more about how Series 3000 can meet your organization’s needs.

Want a look under the hood?

Here’s a preview into our implementation process:

Vendor Set Up

Setting up third parties has become long and time consuming - we’ll make it easier.

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PPO Networks
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PBMs
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Clearing Houses
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Fulfillment Companies
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And More

Project Planning

We’ll set up Series 3000 quickly and easily while supporting you every step of the way.

1
Online presentations:

You’ll get a full understanding of exactly what you will get. During this time, we’ll identify personnel from both organizations to play key roles during implementation.

2
Gather information:

We’ll gather important data to import into the system (claims history, eligibility, logos, group information, etc.). You have the option to use your own record layouts or we’ll send you ours.

3
Make enhancements:

If any enhancements are needed before going live, we’ll complete them before implementation.

4
Real-time testing:

We’ll customize and enhance the system in a real-time test environment. Once the test is completed, you’ll be able to test these changes at your own pace.

5
Production:

Our team will set up regular calls and online meetings with you to ensure the process is running smoothly. We’re always available to answer any questions.

Training

A great tool doesn’t work unless you know how to use it. We’re committed to fully training your team through online and on-site training sessions. Once the initial training is complete, our team is accessible to you through email, phone, and video calls to answer any questions you have.

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Training

accessiblity

Accessibility

Support

Beyond training, we also have plenty of resources to help you leverage your platform effectively. But if you’d rather speak to someone about your question, your assigned Customer Excellence Representative is available every week for a status call.

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24-Hour Email Support
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Screen Connect
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Online Presentation

We Bring the Back Office Support

Support your business more effectively with the help of our back office. Outsourcing your operations to Hi-Tech Health will save you time, cut costs, and allow you to concentrate on your core business.

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Enrollment Services
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Consolidated Billing
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Benefit Loading
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EDI Processing
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Data Entry / Scanning
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Claims Adjudication
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Mail Room Processing
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ID Card Printing
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Ease of Configuration
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Customized to meet your needs

No matter what your adjudication needs are, we’ll help you find the right solution. Hi-Tech Health builds claims administration around you.